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We will send you a link via e-mail, which you can use to set a new password.

Note: If you reset your password, your device registration will be deleted. Please enter your device registration code again afterwards

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Any questions?

Call and talk to us Monday through Friday from 8:00 am to 8:00 pm: 0800 072 572 597 55 (toll-free for calls within Germany).

Your insurance number

Your 10-character insurance number can be found on your SBK healthcare card. It consists of a capital letter and 9 numbers. Note: The letter i is often confused with 1 and the letter O is confused with zero.



If you have not yet notified us about your new postcode after moving, use the old postal code.