Forgot password

We will send you a link via e-mail, which you can use to set a new password.

Your insurance number

Your 10-character insurance number can be found on your SBK healthcare card. It consists of a capital letter and 9 numbers. Note: The letter i is often confused with 1 and the letter O is confused with zero.



If you have not yet notified us about your new postcode after moving, use the old postal code.

Any questions?

Call and talk to us Monday through Friday from 8:00 am to 8:00 pm: 0800 072 572 597 55 (toll-free for calls within Germany).