Forgot password

We will send you a link via e-mail, which you can use to set a new password.

The fields marked with an asterisk (*) are mandatory.

Forgot password

Any questions?

Call and talk to us Monday through Friday from 8:00 am to 8:00 pm: 0800 072 572 597 55 (toll-free for calls within Germany).

Your insurance number

Your 10-character insurance number can be found on your SBK healthcare card. It consists of a capital letter and 9 numbers. Note: The letter i is often confused with 1 and the letter O is confused with zero.

EGK

Postcode

If you have not yet notified us about your new postcode after moving, use the old postal code.